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Technical Support Page

 

Documents: 

 

CEREC 3.83 Update Description    
CEREC 3.84 Update Description    
CEREC 3.85 Update Description    
CEREC 4.0.1 Update Description    
CEREC 4.0.2 Update Description    
CEREC 4.0.3 Update Description    
CEREC 4.0.5 Update Description    
CEREC 4.2.1 Update Description    
CEREC 4.3 Update Description    
CEREC 4.4 Update Description    
CEREC Brochure    
CEREC Fact Sheet    
CEREC Omnicam and Bluecam    
Cerec Purchase Questionaire 2013    
Hoeft and Wessel Pairing AC Bluecam or Omnicam with MCXL 01/2014    
Hoeft and Wessel Pairing AC Bluecam with Compact 01/2014    
Hoeft and Wessel Pairing AC Omnicam with Compact 01/2014    
How to Find Out the Number of Millings on Your Unit    
How to Force a Download    
How to Set-Up Your Cerec    
Milling Unit Purging Procedure    
Pair CEREC with MC XL via WLAN
Click on> MCXL insufficient air pressure error
Connecting multiple milling units to one Redcam instructions.
Connecting multiple milling units diagram
Buyers references
Sellers References
How to remove Patient Data
MCXL Bur Life expectancy
HOW TO BUILD ULINE CRATE
How to add Step Bur 12 (for veneers) to MCXL
Cerec Connect Information
How to find firing hours on PROGRAMAT OVEN CS/2
Windows 7 Service Pack 1 - 64 Bit/ Download and Info


The three CEREC milling units in comparison


FEATURES
CEREC MC CEREC MC X CEREC MC XL
PREMIUM PACKAGE
Indications Full contour
single-tooth
restorations
Complete
chairside
spectrum
Complete spectrum of chairside and pratice lab applications
Milling accuracy +/-25 µm +/-25 µm +/-25 µm
Maximum block size 15.5 x 19 x 20mm 15.5 x 19 x 40mm 22 x 40 x 85mm
Touch display
Four spindle motors
CEREC Software 4.4.1
Fully anatomical single-tooth restorations (feldspar ceramic, glass ceramic, lithium disilicate ceramic, full contour zirconia,  hybrid ceramic, polymer blocks in mono sizes)

For processing full contour zirconia in a single visit, you need the CEREC SpeedFire furnace

For processing full contour zirconia in a single visit, you need the CEREC SpeedFire furnace

For processing full contour zirconia in a single visit, you need the CEREC SpeedFire furnace

Bridges with up to 4 units
Abutments / screw-retained crowns
CEREC Guide surgical guides
CEREC Premium SW 4.4.1 optional optional
Copings, frameworks, bars, attachments,
telescopes, mutilayer, stack milling,
nesting
optional
Sintered metal optional
Frameworks with up to twelve units

 

The system requirements for CEREC surgical Guides are as follows:

  • CEREC 4.0.2 software with an Open GALILEOS Implant license
  • CEREC MC XL or inLab MC XL milling unit
  • GALILEOS or ORTHOPHOS XG 3D system with the implant planning software “GALILEOS Implant V1.9 with SP1”

Note: Milling unit's MCX or MCXL can be used without having to update if the serial numbers on the MCX serial number to start with or higher than 231001.  MCXL's serial number to start with or higher than 129001.  Unit's below these serial numbers require the left motor to be upgraded to mill with a carbide bur.  Possibly late 2013 units may have been upgraded already. 

 Implantology with CEREC

Implantology is one of the biggest growth areas in a dental practice. The CEREC system is the ideal way for you as a dentist to keep many processes – and their added value – in your own practice. Regardless of whether you fit implants or also implant them yourself. CEREC supports you.

  • Implant treatment in just one session with directly screw-retained crowns or custom abutments
  • New materials for the production of temporary implant restorations
  • Implanting with CEREC Guide 2 , the fastest and most cost-effective way to create a surgical guide

Watch the Cerec implant video below.

 

CEREC Guide 2 for guided surgery

CEREC Guide 2 for guided surgery

You can fabricate a surgical guide in less than one hour with CEREC using optical impressions and 3D X-ray scans with a Sirona X-ray machine. You can mill the surgical guide from a PMMA polymer block right in your practice on the CEREC MC XL Practice Lab or CEREC MC X milling machine. You no longer need to create a model and fabricate an X-ray template with reference bodies. Thus CEREC Guide 2 is by far the fastest and most cost-effective way to produce a surgical guide.

more about CEREC Guide 2
Chairside treatment in just one session

Chairside treatment in just one session

You can design temporary or permanent custom abutments and implant crowns (two-part) or screw-retained (one-part) crowns and produce them on the milling machine chairside, for example using the MC XL Practice Lab. Sirona and its partners offer a large variety of materials for both methods.. The screw-retained crown can also be used as a gingiva shaper to form an individual emergence profile.

more about fitting implants
Answer #20717   |    Updated 09/30/2015 11:38 AM   |    Access: Everyone
What are the benefits of being a CEREC Service Club member?
Overview of CEREC Club Benefits

**This is not a legal document.  Please see the contract for official terms.**

Any and all software upgrades and updates are completely free.
  • This is the greatest financial benefit of the Club. Software upgrades are up to $5,000 for Non-Service Club members. There is usually one Upgrade and several Updates released every year.  
Club Members get a discount on a PC Upgrade whenever they choose to upgrade their hardware to the latest version.

Club members can buy replacement Cameras and Prismatic Tubes / Mirror Sleeves for half retail price when they are not covered by warranty.

  • This discount applies under any circumstances.  Cameras and prismatic tubes are half of the current retail price. This discount does not apply to any other parts.  

Enrollment in the CEREC Club extends the parts and labor warranty of the CEREC machine(s).

  • If a customer is enrolled in CEREC Club at the fee of $219.99 / month + local tax, the machine(s) are covered by a 3 year parts and labor warranty from the original date of installation of the machine(s).
  • If a customer is enrolled in CEREC Club at the fee of $299.99 / month + local tax, the machine(s) are covered by a 7 year parts and labor warranty from the original date of installation of the machine(s). *Please note that CEREC 3 AU machines & CEREC/inLab 3 Compact Mills are excluded from this offer.* *Inlab MCXL's may not be eligible for this offer, please contact your CEREC Specialist or the PTC if you have any questions.*
  • If a customer is enrolled in CEREC Club for a Digital Impression Unit (AC Bluecam Connect or Omnicam Connect machines only), at the club fee of $149.99 / month + local tax, the machine(s) are covered by a 3 year parts and labor warranty from the original date of installation of the machine(s).
  • If a customer is enrolled in CEREC Club for a Digital Impression Unit (AC Bluecam Connect or Omnicam Connect machines only), at the club fee of $199.99 / month + local tax, the machine(s) are covered by a 7 year parts and labor warranty from the original date of installation of the machine(s).

Club Members receive a Preventive Maintenance Kit annually, starting 11 months after a customer joins the CEREC Club.

  • The “P.M. Kit” will be sent with instructions for the customer to schedule a local Patterson Technician to come and perform the maintenance.
  • As long as the machine(s) are under warranty, the Office Calls and Labor are both free for the P.M. Kits performed on CEREC machines and for any warranty repairs.
    • Once the machine(s) are out of warranty, the customer still receives the P.M. kit at no charge but labor is billable.
      • Customers who own only an AC Bluecam Connect or AC Omnicam Connect and are on Cerec Club do not receive Preventative Maintenance (PM) kits. This is not a part of their club benefits.

FREE unlimited phone support 

  • PTC (800) 475-5036
  • Non Club Members may be charged $65 for every 15 minutes spent on a support call

**This is not a legal document.  Please see the contract for official terms.**

*Note - as of January 2015 the fee for CEREC Service Club is $299.99 + local tax per month for new customers and customers on a month to month basis.  Existing customers under the 3 year contract will remain at $219.99 + local tax per month until their initial contract expires, at that time their fee will change to the $299.99 + local tax per month.  *Please note that CEREC 3 AU machines & CEREC/inLab 3 Compact Mills are excluded from this offer.* *Inlab MCXL's may not be eligible for this offer, please contact your CEREC Specialist or the PTC if you have any questions.*
As of January 2015 the fee for CEREC Service club for Digital Impression Units (AC Bluecam Connect or Omnicam Connect machines only)$199 + local tax per month.  Existing customers under the 3 year contract will remain at $149.99 + local tax per month until their initial contract expires, at that time their fee will change to the $199.99 + local tax per month. 

Please see the New CEREC Club Service Agreement for full details of the service club benefits, however along with this price change the CEREC Club, customers' equipment may qualify to have a bumper to bumper parts and labor warranty coverage for up to a maximum of 7 years from the original date of installation of the CEREC machines, as long as the customer is enrolled in service club at the fee of the $299.99 per month + local tax.  *Please note that CEREC 3 AU machines & CEREC/inLab 3 Compact Mills are excluded from this offer.* *Inlab MCXL's may not be eligible for this offer, please contact your CEREC Specialist or the PTC if you have any questions.*
If a customer is not currently on Club they should contact their CEREC Specialist or the PTC to join club, a fee or backbilling will apply for joining at a later time.
Please contact the PTC with any questions at 1-800-475-5036.

**Note - prices listed may be subject to change without notice**

 

CEREC HISTORY

 

1980: CEREC process developed at the University of Zurich.

1985: The first CEREC applications were successfully carried out.

1986: Siemens obtained the license to market and further develop the CEREC method.

1987: CEREC 1, the world’s first CAD/CAM system in dentistry was launched.

1994: The CEREC 2 system was introduced and allowed for inlays, onlays, crowns and veneers.

1997: Siemens sold its dental division, which resulted in the birth of Sirona Dental Systems.

2000: The Windows-based CEREC 3 (Redcam) debuted to the market.

2003: 3D software was introduced, which allowed dentists to construct restorations based on computer generated 3-dimensional models.

2007: The MC XL milling machine was launched, making it possible to attach crowns using dental cement because of its increased precision.

2009: Sirona launched the CEREC AC Bluecam, which is based on short-wave blue light that significantly increased the precision of the scans compared to the Redcam.

2010: Biogeneric (3.8 software) made it possible to individually reconstruct the occlusal surfaces of damaged or missing teeth while achieving a natural look.

2011: The 4.0 version of CEREC software simplified the user interface with intuitive menu navigation.

2012: The latest development in CEREC technology was revealed: the Omnicam intraoral camera. This new technology allowed dentists to take powder-free digital impressions in natural color.

2013: Around 38,000 dentists worldwide use the CEREC method and thus produce 6.9 million restorations each year

 

Omnicam Hardware specs:  

The Omnicam uses a number-based system.

2013 Omnicam v2.2.5: 2 graphics cards- NVIDIA GeForce GTX 650 Ti & NVIDIA GeForce GTX 760, Intel i7 3930K CPU @ 3.2 GHz, 16 GB Ram

2012 Omnicam: It appears previous Omnicam PC versions (v2.2.2 & 2.2.1) also utilized the same hardware set-up with the exception of the graphics card GTX 550 TI and GFTX 570

 

 

Bluecam hardware specs with their PC Hardware Series:

 

LQ (2012): MSI X58 Pro motherboard, MSI N450GTS graphics card, Intel Core i7 CPU 950 @ 3.07 GHz, 6 GB Ram

 

LP (2011): MSI X58 Pro motherboard, MSI N250GTS Twin Frozr graphics card, Intel Core i7 CPU 920 @ 2.67 GHz, 6 GB Ram

 

LA (2010): MSI X58 Pro motherboard, MSI N250GTS graphics card, Intel Core i7 CPU 920 @ 2.67 GHz, 6 GB Ram

 

KA (2009): MSI P45 Neo3 motherboard, MSI N9800GT graphics card, Intel Core 2 Quad Q9400 CPU @ 2.66GHz, 4 GB Ram

 

HQ (2008): MSI P35 Neo3 motherboard, MSI NX8800GT graphics card, Intel Core 2 Quad Q6600 CPU @ 2.4 GHz, 4 GB Ram

 

Tech Bulletins:


 

 

 

TSB # 1: Acquisition unit does not load OS after pressing power button (repeated message stating no signal and auto shut-off). This typically occurs after transport as a result of micro-vibrations incurred during the shipping process. Fortunately, there is is a simple fix. The memory and video cards need to be re-seated, or in other words, removed from the motherboard and simply placed back in. Click on the photos to enlarge and instruction text will appear after leaving the mouse still on the picture for a moment. Below the picture slider is a video on how to remove the PC from a CEREC 3.