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Technical Support Page

 

 

click on the links below for more information on any particular topic

Cerec Ortho Software Information

Cerec Ortho Exporting Options Video ( Invisalign, Dolphin 3D, Clear Connect, etc..)

   

Download File (BLUECAM OMNICAM PC REMOVAL.pdf)

   

2019 Prime Scan Brochure

Sirona Cerec MCXL, Repair Manual PDF

Sirona Cerec RED CAM & COMPACT , Repair Manual PDF

Cerec Omnicam Serial Number Checker Link To see If you have a Shade Detection Option

Intraoral Review & Comparison 2019
CEREC 4.0.1 Update Description    
1. CEREC 4.0.2 Update Description    
2. CEREC 4.0.3 Update Description    
3. CEREC 4.0.5 Update Description    
4. CEREC 4.2.1 Update Description    
5. CEREC 4.3 Update Description    
6. CEREC 4.4 Update Description    

7. Cerec 4.6 Updates 

New features at a glance video link

Cerec 4.6 full software Information link

   
8. CEREC Brochure    
9. CEREC Fact Sheet    
10. CEREC Omnicam and Bluecam    
11. Cerec Purchase Questionaire 2013    
12. Hoft & Wessel Radio Pairing Software 2.0 Download    
13. Hoeft and Wessel Pairing AC Bluecam or Omnicam with MCXL 01/2014    
14. Hoeft and Wessel Pairing AC Bluecam with Compact 01/2014    
15. Hoeft and Wessel Pairing AC Omnicam with Compact 01/2014    
16. How to Find Out the Number of Millings on Your Unit    
16.1 How to Find The Number of Mills VIDEO    
17. How to Force a Download    
18. How to Set Up Your Cerec    
19. Milling Unit Purging Procedure    
20. Pair CEREC with MC XL via WLAN
20..1 Pair MCXL via H&W or Router (UPDATED 2018)
21. Click on> MCXL insufficient air pressure error
22. Connecting multiple milling units to one Redcam instruction.
23. Connecting multiple milling units diagram
24. Buyer's references
25. Sellers References
26. How to remove Patient Data
27. MCXL Bur Life expectancy
28. HOW TO BUILD ULINE CRATE
29. How to add Step Bur 12 (for veneers) to MC XL
30. Cerec Connect Information
31. How to find firing hours on PROGRAMAT OVEN CS/2
32. MCXL Low-Pressure Issue
33. Camera Unreachable/Camera Not Available/Camera May be in Use by Another Application
34. Windows 7 Service Pack 1 - 64 Bit/ Download and Info

35. How to Clean the Sensor Eyes and Notch when Compact

36. How to Clean and Change Auto Block Clamp / Go To Page 114-119

*2020 Primescan / Prime Mill Information Brochure

Omnicam Upgrade Infor / Cerec 5.1 Windows 10 Information PDF

2019 Prime Scan Acquisition Unit Highlight Video

Prime Scan Acquisition Unit

The new Acquisition Center is a workstation designed for modern dentistry and with the dentist in mind. It comes with a touchpad and a 16:9 wide-format movable touchscreen, offering you a highly intuitive and ergonomic work platform.

  • Touchscreen and touchpad for convenient, intuitive use
  • Kinematics for perfect ergonomic positioning
  • Smart hygiene concept for fast, easy disinfection
  • Mobility concept for full mobility with battery buffer of more than 60 minutes

Primescan AC with Connect Software

  • Supports data transfer options to your preferred partners
  • Secure and encrypted data transfer through Connect Case Center Inbox
  • Easy upgradability to fill chairside workflow
  • Touch-enabled and intuitive user-interface

CEREC PrimeScan AC with CEREC Software

  • Supports full chairside workflows for single-visit dentistry
  • Flexible data export options
  • Automatized workflow thanks to artificial intelligence
  • Touch-enabled and intuitive user interface

 

 

Cerec Calibration & Maintenance Videos

 



The three CEREC milling units in comparison


FEATURES
CEREC MC CEREC MC X CEREC MC XL
PREMIUM PACKAGE
Indications Full contour
single-tooth
restorations
Complete
chairside
spectrum
Complete spectrum of chairside and practice lab applications
Milling accuracy +/-25 µm +/-25 µm +/-25 µm
Maximum block size 15.5 x 19 x 20mm 15.5 x 19 x 40mm 22 x 40 x 85mm
Touch display
Four spindle motors
CEREC Software 4.4.1
Fully anatomical single-tooth restorations (feldspar ceramic, glass-ceramic, lithium disilicate ceramic, full-contour zirconia,  hybrid ceramic, polymer blocks in mono sizes)

For processing full-contour zirconia in a single visit, you need the CEREC SpeedFire furnace

For processing full-contour zirconia in a single visit, you need the CEREC SpeedFire furnace

For processing full-contour zirconia in a single visit, you need the CEREC SpeedFire furnace

Bridges with up to 4 units
Abutments / screw-retained crowns
CEREC Guide surgical guides
CEREC Premium SW 4.4.1 optional optional
Copings, frameworks, bars, attachments,
telescopes, mutilayer, stack milling,
nesting
optional
Sintered metal optional
Frameworks with up to twelve units

 

The system requirements for CEREC surgical Guides are as follows:

  • CEREC 4.0.2 software with an Open GALILEOS Implant license
  • CEREC MC XL or inLab MC XL milling unit
  • GALILEOS or ORTHOPHOS XG 3D system with the implant planning software “GALILEOS Implant V1.9 with SP1”

Note: Milling unit's MCX or MCXL can be used without having to update if the serial numbers on the MCX serial number start with or higher than 231001.  MCXL's serial number to start with or higher than 129001.  Unit's below these serial numbers require the left motor to be upgraded to mill with a carbide bur.  Possibly late 2013 units may have been upgraded already. 

 Implantology with CEREC

Implantology is one of the biggest growth areas in a dental practice. The CEREC system is the ideal way for you as a dentist to keep many processes – and their added value – in your own practice. Regardless of whether you fit implants or also implant them yourself. CEREC supports you.

  • Implant treatment in just one session with directly screw-retained crowns or custom abutments
  • New materials for the production of temporary implant restorations
  • Implanting with CEREC Guide 2, the fastest and most cost-effective way to create a surgical guide

You can fabricate a surgical guide in less than one hour with CEREC using optical impressions and 3D X-ray scans with a Sirona X-ray machine. You can mill the surgical guide from a PMMA polymer block right in your practice on the CEREC MC XL Practice Lab or CEREC MC X milling machine. You no longer need to create a model and fabricate an X-ray template with reference bodies. Thus CEREC Guide 2 is by far the fastest and most cost-effective way to produce a surgical guide.

more about CEREC Guide 2
Chairside treatment in just one session

Chairside treatment in just one session

You can design temporary or permanent custom abutments and implant crowns (two-part) or screw-retained (one-part) crowns and produce them on the milling machine chairside, for example using the MC XL Practice Lab. Sirona and its partners offer a large variety of materials for both methods. The screw-retained crown can also be used as a gingiva shaper to form an individual emergence profile.

more about fitting implants
Answer #20717   |    Updated 09/30/2015 11:38 AM   |    Access: Everyone
What are the benefits of being a CEREC Service Club member?
Overview of CEREC Club Benefits

**This is not a legal document.  Please see the contract for official terms.**

Any and all software upgrades and updates are completely free.
  • This is the greatest financial benefit for the Club. Software upgrades are up to $5,000 for Non-Service Club members. There is usually one Upgrade and several Updates released every year.  
Club Members get a discount on a PC Upgrade whenever they choose to upgrade their hardware to the latest version.

Club members can buy replacement Cameras and Prismatic Tubes / Mirror Sleeves for half retail price when they are not covered by warranty.

  • This discount applies under any circumstances.  Cameras and prismatic tubes are half of the current retail price. This discount does not apply to any other parts.  

Enrollment in the CEREC Club extends the parts and labor warranty of the CEREC machine(s).

  • If a customer is enrolled in CEREC Club at the fee of $219.99 / month + local tax, the machine(s) are covered by 3-year parts and labor warranty from the original date of installation of the machine(s).
  • If a customer is enrolled in CEREC Club at the fee of $299.99 / month + local tax, the machine(s) are covered by 7-year parts and labor warranty from the original date of installation of the machine(s). *Please note that CEREC 3 AU machines & CEREC/inLab 3 Compact Mills are excluded from this offer.* *Inlab MCXLs may not be eligible for this offer, please contact your CEREC Specialist or the PTC if you have any questions.*
  • If a customer is enrolled in CEREC Club for a Digital Impression Unit (AC Bluecam Connect or Omnicam Connect machines only), at the club fee of $149.99 / month + local tax, the machine(s) are covered by 3-year parts and labor warranty from the original date of installation of the machine(s).
  • If a customer is enrolled in CEREC Club for a Digital Impression Unit (AC Bluecam Connect or Omnicam Connect machines only), at the club fee of $199.99 / month + local tax, the machine(s) are covered by 7-year parts and labor warranty from the original date of installation of the machine(s).

Club Members receive a Preventive Maintenance Kit annually, starting 11 months after a customer joins the CEREC Club.

  • The “P.M. Kit” will be sent with instructions for the customer to schedule a local Patterson Technician to come and perform the maintenance.
  • As long as the machine(s) are under warranty, the Office Calls and Labor are both free for the P.M. Kits performed on CEREC machines and for any warranty repairs.
    • Once the machine(s) are out of warranty, the customer still receives the P.M. kit at no charge but labor is billable.
      • Customers who own only an AC Bluecam Connect or AC Omnicam Connect and are on Cerec Club do not receive Preventative Maintenance (PM) kits. This is not a part of their club benefits.

FREE unlimited phone support 

  • PTC (800) 475-5036
  • Non-Club Members may be charged $65 for every 15 minutes spent on a support call

**This is not a legal document.  Please see the contract for official terms.**

*Note - as of January 2015 the fee for CEREC Service Club is $299.99 + local tax per month for new customers and customers on a month-to-month basis.  Existing customers under the 3-year contract will remain at $219.99 + local tax per month until their initial contract expires, at that time their fee will change to $299.99 + local tax per month.  *Please note that CEREC 3 AU machines & CEREC/inLab 3 Compact Mills are excluded from this offer.* *Inlab MCXLs may not be eligible for this offer, please contact your CEREC Specialist or the PTC if you have any questions.*
As of January 2015, the fee for the CEREC Service club for Digital Impression Units (AC Bluecam Connect or Omnicam Connect machines only) is $199 + local tax per month.  Existing customers under the 3-year contract will remain at $149.99 + local tax per month until their initial contract expires, at that time their fee will change to the $199.99 + local tax per month. 

Please see the New CEREC Club Service Agreement for full details of the service club benefits, however along with this price change the CEREC Club, customers' equipment may qualify to have a bumper to bumper parts and labor warranty coverage for up to a maximum of 7 years from the original date of installation of the CEREC machines, as long as the customer is enrolled in service club at the fee of the $299.99 per month + local tax.  *Please note that CEREC 3 AU machines & CEREC/inLab 3 Compact Mills are excluded from this offer.* *Inlab MCXLs may not be eligible for this offer, please contact your CEREC Specialist or the PTC if you have any questions.*
If a customer is not currently on Club they should contact their CEREC Specialist or the PTC to join the club, a fee or back billing will apply for joining at a later time.
Please contact the PTC with any questions at 1-800-475-5036.

**Note - prices listed may be subject to change without notice**

 

history

 

 

1980: The CEREC process was developed at the University of Zurich.

1985: The first CEREC applications were successfully carried out.

1986: Siemens obtained the license to market and further develop the CEREC method.

1987: CEREC 1, the world’s first CAD/CAM system in dentistry was launched.

1994: The CEREC 2 system was introduced and allowed for inlays, onlays, crowns, and veneers.

1997: Siemens sold its dental division, which resulted in the birth of Sirona Dental Systems.

2000: The Windows-based CEREC 3 (Red Cam) debuted on the market.

2003: 3D software was introduced, which allowed dentists to construct restorations based on computer-generated 3-dimensional models.

2007: The MC XL milling machine was launched, making it possible to attach crowns using dental cement because of its increased precision.

2009: Sirona launched the CEREC AC Bluecam, which is based on short-wave blue light that significantly increased the precision of the scans compared to the Red Cam.

2010: Biogeneric (3.8 software) made it possible to individually reconstruct the occlusal surfaces of damaged or missing teeth while achieving a natural look.

2011: The 4.0 version of CEREC software simplified the user interface with intuitive menu navigation.

2012: The latest development in CEREC technology was revealed: the Omnicam intraoral camera. This new technology allowed dentists to take powder-free digital impressions in natural color.

2013: Around 38,000 dentists worldwide use the CEREC method and thus produce 6.9 million restorations each year.  MC XL premium package was released in addition to SW 4.2.

2015: Cerec SW 4.4 was released, along with Cerec Ortho SW and Cerec AF. 

2016: MC XL dry milling unit was released along with the Speed Fire and Cerec Zirconia. 

2017: Cerec SW 4.5 with shade detection and Cerec open scan export was released. 

2018: Cerec SW 4.6 and Cerec guide 3 were released. 

2019: Cerec SW 5.0 and Cerec Primescan were released. 

2020: Cerec Primemill was released. 

2021: Cerec SW 5.2  was released. 

 

Omnicam Hardware specs:  

Omnicam uses a number-based system.

2012: v2.2.1: 2 graphics cards- NVIDIA GeForce GTX 550 Ti & NVIDIA GeForce GTX 570, Intel i7 CPU 3930K CPU @ 3.2 GHz, 16 GB RAM
2013: v2.2.3: 2 graphics cards- NVIDIA GeForce GTX 650 Ti & NVIDIA GeForce GTX 660 Ti, Intel i7 3930K CPU @ 3.2 GHz, 16 GB RAM
2014-2015: v2.2.5: 2 graphics cards- NVIDIA GeForce GTX 650 Ti & NVIDIA GeForce GTX 760, Intel i7 3930K CPU @ 3.2 GHz, 16 GB RAM
2016- 2017: v2.2.7: AMD R9 285 Graphics Card, Intel i7 4930K CPU @ 3.4 GHz, 16 GB RAM
2018: v.3.2.1: AMD R9 285 Graphics Card, Intel i7 5820K CPU @ 3.3 GHz, 16 GB RAM

 

Bluecam hardware specs with their PC Hardware Series:

 

LQ (2012): MSI X58 Pro motherboard, MSI N450GTS graphics card, Intel Core i7 CPU 950 @ 3.07 GHz, 6 GB Ram

LP (2011): MSI X58 Pro motherboard, MSI N250GTS Twin Frozr graphics card, Intel Core i7 CPU 920 @ 2.67 GHz, 6 GB Ram

LA (2010): MSI X58 Pro motherboard, MSI N250GTS graphics card, Intel Core i7 CPU 920 @ 2.67 GHz, 6 GB Ram

KA (2009): MSI P45 Neo3 motherboard, MSI N9800GT graphics card, Intel Core 2 Quad Q9400 CPU @ 2.66GHz, 4 GB Ram

HQ (2008): MSI P35 Neo3 motherboard, MSI NX8800GT graphics card, Intel Core 2 Quad Q6600 CPU @ 2.4 GHz, 4 GB Ram

 

Tech Bulletins:


TSB # 1: The acquisition unit does not load OS after pressing the power button (repeated message stating no signal and auto shut-off). This typically occurs after transport as a result of micro-vibrations incurred during the shipping process. Fortunately, there is a simple fix. The memory and video cards need to be re-seated, or in other words, removed from the motherboard and simply placed back in. Click on the photos to enlarge and instruction text will appear after leaving the mouse still on the picture for a moment. Below the picture slider is a video on how to remove the PC from a CEREC 3.