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Common Questions:
1. If I buy a used unit is Patterson going to provide me with service and support?
A: The answer is YES, as long as you have
a U.S. Model Cerec unit you WILL get support and service.
2. Can I join the service club?
A: The answer is YES, you can join the service club no matter where you bought your Cerec unit from as long at the
previous owner has kept it current. Some branches may want to gouge you and ask you to pay for arrears from when the service
club was terminated. In this case, I'd pass on the service club as you can get software updates from 10 different sources.
The once a year maintenance program is a "pay as you go" plan. However, these units are not a money pit. Paying
Patterson $2500 dollars a year to be on their "service plan" may be a waste of money, simply due to the fact that
there are many resources available on the secondary market.
3. What is your guarantee? Are there any warranties?
A: Your unit is guaranteed to show up in perfect
working condition, or it will be repaired at our expense. If the unit still has a factory warranty you are entitled to the
remainder of the warranty. Many times a representative will make buying a pre-owned Cerec sound like a scary and dangerous
process. The reality is that they don't want to lose out on their new sale commission. If they are trying to spook you out
of buying a 2-4 year old unit with minimal use, then why would you buy a new unit for 3 times the amount if it's going
to be "no-good" in 2-4 years? It doesn't make sense, and definitely is not true. Even if the entire unit broke down
you would not spend more than $10,000 for replacement of all major components. You'd still be ahead of by $30,000 or more.
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